Shipping policy
SHIPPING POLICY
Last updated: August 26, 2026
Thank you for shopping with NY STUDIO7. We carefully prepare and ship each order from the United States. Please review our shipping policy below before placing your order.
ORDER PROCESSING
In-stock orders are typically processed within 2–3 business days, excluding weekends and U.S. federal holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Pre-order, made-to-order, personalized, or limited-edition items may require additional processing time. Any extended processing time will be clearly stated on the applicable product page.
SHIPPING DESTINATIONS
We currently ship to addresses within the United States.
Shipping options to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and certain remote locations may be limited or may require additional delivery time. Available shipping methods and rates will be displayed at checkout.
FREE U.S. SHIPPING
We offer complimentary standard U.S. shipping on orders of $100 or more, after discounts and before applicable taxes.
For orders under $100, shipping charges are calculated and displayed at checkout before payment.
Expedited shipping may be available for certain destinations at an additional cost. Available options will appear at checkout.
ESTIMATED DELIVERY TIMES
After your order has been processed and accepted by the carrier, estimated delivery times are:
Standard U.S. Shipping: 3–7 business days
Expedited Shipping: Based on the option selected at checkout
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.
If NY STUDIO7 is unable to ship your order within the stated processing timeframe, we will contact you with an updated estimated shipping date and give you the option to accept the delay or cancel the unshipped order for a full refund.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
ADDRESS CHANGES
Please review your shipping address carefully before completing your purchase.
If you need to change your shipping address, contact us through our Contact Us page as soon as possible. We will make every reasonable effort to update the address before shipment, but address changes cannot be guaranteed once an order has been processed or shipped.
NY STUDIO7 is not responsible for delivery delays or returned packages caused by an incomplete or incorrect address provided by the customer.
RETURNED PACKAGES
If a package is returned to us because of an incorrect or incomplete address, refusal, or failure to collect the package, we will contact you after receiving it.
Additional shipping charges may apply if you request that the order be shipped again. Original shipping charges, if any, are non-refundable unless the return was caused by an error on our part.
LOST OR DELAYED PACKAGES
If your tracking information has not updated for several business days or your package appears to be lost in transit, please contact us through our Contact Us page. We will assist you in contacting the carrier and reviewing the shipment.
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask household members, neighbors, or building staff.
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Allow up to 24 hours, as carriers occasionally mark packages as delivered before final delivery.
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Contact the shipping carrier using your tracking number.
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Contact NY STUDIO7 if the package is still missing.
We will review missing-package cases individually based on the tracking information and circumstances.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible through our Contact Us page.
Include your order number and clear photographs of:
• The item received
• The shipping package
• The shipping label
• Any visible damage
We will review the issue and work with you on an appropriate replacement, refund, or other resolution.
MULTIPLE SHIPMENTS
Items in the same order may occasionally be shipped separately. If your order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees because we divided the shipment.
INTERNATIONAL SHIPPING
International shipping is not currently available. We may expand shipping destinations in the future.
CONTACT US
If you have questions about your order or this Shipping Policy, please contact us through the Contact Us page on nystudio7.com.
NY STUDIO7 reserves the right to update this Shipping Policy when our shipping services, rates, or business operations change.